Chick-fil-A @ Chesterfield Towne Center- Director

North chesterfield, VA

Availability Expectations: Open availability(including evening, holidays & Saturday to meet business needs)

Reading: “The 5 Dysfunctions of a Team” and “Followership”

The Director designs and leads execution of operational strategies in alignment with the restaurant vision. The Director of Operations develops talent, identifies opportunities and implements systems that foster a culture of caring and operational excellence. 

Core Values

  • Teamwork - treats everyone with honor dignity and respect 

  • Communication -  effectively communicates ideas with others

  • Quick and versatile - quick learner , willingness to learn and work different areas and identifies opportunity to grow 

  • Service oriented - desire to serve others 

  • Integrity - demonstrates a strong sense of morality, honesty and value

  • Excellence - strives to give their best and driving results every day 


Basic Responsibilities 

  • Have a genuine interest in team members’ development and success

  • Champion hospitality, food safety and quality standards

  • Extremely organized 

  • Champions all positions in area where you are to lead (FOH/BOH)

  • Holds self and others to others to accountable to high performance standards while providing guests memorable experience 

  • Ability to effectively communicate effectively with all levels, even under pressure

  • Proven ability to create positive work environment 

  • Ability to listen to feedback and take constructive action 

  • Adheres to all company policies, procedures, practices and appropriately address policy violations 

  • Considers impact of actions on individual, team and the organization.

  • Supports and participates in initiatives that give back to the community to promote the Company brand 

  • Responsible for Hiring, retaining and developing Talent

  • Develops culture of collaboration and continuous improvement by empowering and inspiring team

  • Develops strategy to execute the vision and helps translate into specific priorities , objectives and action plans  

  • Strengthens others through consistent coaching and feedback while driving productivity and moral of the team

  • Ensure all checklists are completed 

  • Demonstrate ability to:

    • Run breaks

    • Use Setup sheets

    • Efficiently lead shifts

    • Complete inventory transfers and weekly inventory management 

    • Ensure proper cash management (Counting register tills, Change fund, InForm)

    • Enthusiastically answer the phone

    • Complete SAFE Daily Critical and eRQAs

    • Use the Customer Care Log to address guest complaint issues

    • Complete catering orders, including setups and adding orders to POS

Advanced Responsibilities 

  • In addition to ensuring leaders successfully execute the above, Directors own and drive results for the restaurant by optimizing: 

    • People

      • Onboarding (I9, W4)

      • Training and coaching 

      • Development/Succession Planning

      • Team Member Experience

    • Quality + Customer Experience

      • Food Safety

      • Quality

      • Inventory Management

      • Operational Issues

    • Sales and Brand Growth

      • Marketing + Advertising 

      • Community Engagement

    • Financial Return

      • Profit Optimization

  • Food Cost

  • Labor Cost

    • Scheduling

    • Change Order

    • Security Issues

    • Maintenance and Facilities Issues (who and when to call)

    • End of Month

  • Fluent in all Reports including but not limited to P&L 


We offer:

  • Sundays off

  • Competitive wages

  • Discounted Meals

  • Fun team environment & events

  • Cross training

  • Flexible schedules

  • Education assistance 

  • College sponsorships for eligible employees that qualify 

  • Leadership development opportunities