Chick-fil-A @ Chesterfield Towne Center- Director
Availability Expectations: Open availability(including evening, holidays & Saturday to meet business needs)
Reading: “The 5 Dysfunctions of a Team” and “Followership”
The Director designs and leads execution of operational strategies in alignment with the restaurant vision. The Director of Operations develops talent, identifies opportunities and implements systems that foster a culture of caring and operational excellence.
Core Values
Teamwork - treats everyone with honor dignity and respect
Communication - effectively communicates ideas with others
Quick and versatile - quick learner , willingness to learn and work different areas and identifies opportunity to grow
Service oriented - desire to serve others
Integrity - demonstrates a strong sense of morality, honesty and value
Excellence - strives to give their best and driving results every day
Basic Responsibilities
Have a genuine interest in team members’ development and success
Champion hospitality, food safety and quality standards
Extremely organized
Champions all positions in area where you are to lead (FOH/BOH)
Holds self and others to others to accountable to high performance standards while providing guests memorable experience
Ability to effectively communicate effectively with all levels, even under pressure
Proven ability to create positive work environment
Ability to listen to feedback and take constructive action
Adheres to all company policies, procedures, practices and appropriately address policy violations
Considers impact of actions on individual, team and the organization.
Supports and participates in initiatives that give back to the community to promote the Company brand
Responsible for Hiring, retaining and developing Talent
Develops culture of collaboration and continuous improvement by empowering and inspiring team
Develops strategy to execute the vision and helps translate into specific priorities , objectives and action plans
Strengthens others through consistent coaching and feedback while driving productivity and moral of the team
Ensure all checklists are completed
Demonstrate ability to:
Run breaks
Use Setup sheets
Efficiently lead shifts
Complete inventory transfers and weekly inventory management
Ensure proper cash management (Counting register tills, Change fund, InForm)
Enthusiastically answer the phone
Complete SAFE Daily Critical and eRQAs
Use the Customer Care Log to address guest complaint issues
Complete catering orders, including setups and adding orders to POS
Advanced Responsibilities
In addition to ensuring leaders successfully execute the above, Directors own and drive results for the restaurant by optimizing:
People
Onboarding (I9, W4)
Training and coaching
Development/Succession Planning
Team Member Experience
Quality + Customer Experience
Food Safety
Quality
Inventory Management
Operational Issues
Sales and Brand Growth
Marketing + Advertising
Community Engagement
Financial Return
Profit Optimization
Food Cost
Labor Cost
Scheduling
Change Order
Security Issues
Maintenance and Facilities Issues (who and when to call)
End of Month
Fluent in all Reports including but not limited to P&L
We offer:
Sundays off
Competitive wages
Discounted Meals
Fun team environment & events
Cross training
Flexible schedules
Education assistance
College sponsorships for eligible employees that qualify
Leadership development opportunities