Chick-fil-A: Chesterfield Towne Center- Assistant Director
Availability Expectations: Open availability(including evening, holidays & Saturday to meet business needs)
The Assistant Director is responsible for leading execution of operational strategies in alignment with the restaurant vision. The shift leader partners with the Senior leadership to develop talent, identifies opportunities and implements systems that foster a culture of caring and operational excellence.
Core Values
Teamwork - treats everyone with honor dignity and respect
Communication - effectively communicates ideas with others
Quick and versatile - quick learner , willingness to learn and work different areas and identifies opportunity to grow
Service oriented - desire to serve others
Integrity - demonstrates a strong sense of morality, honesty and value
Excellence - strives to give their best and driving results every day
Basic Responsibilities
Have a genuine interest in team members’ development and success
Champion hospitality, food safety and quality standards
Exceptional organization skills
Know all positions in area where you are to lead (FOH/BOH)
Serves as leader on duty to coach, motivate team members while upholding the culture of operation and service excellence
Holds self and others to others to accountable to high performance standards while providing guests memorable experience
Consider the impact of actions on individuals, teams and the organization.
Supports and participates in initiatives that give back to the community to promote the Company brand
Ability to effectively communicate effectively with all levels , even under pressure
Proven ability to create positive work environment
Ability to listen to feedback and take constructive action
Adheres to all company policies, procedures,practices and appropriately address policy violations
Partners with the Senior leadership to identify ways to improve metrics and drives implementation
Demonstrates high level of quality of work, attendance and appearance
Ensure all checklists are completed
Champions final shift/end of day walk through procedure
Ensures the next shift is setup for success.
Demonstrate ability to:
Run breaks
Use Setup sheets
Efficiently lead shifts
Complete timely inventory transfers and weekly/monthly inventory management
Ensure proper cash management (Counting register tills, Change fund, InForm)
Enthusiastically answer the phone
Complete SAFE Daily Criticals and eRQAs
Use the Customer Care Log to address guest complaint issues
Complete catering orders, including setups and adding orders to POS
Effectively document Procedures & processes
Advanced Responsibilities
In addition to the above, Assistant Director own and drive results for a portion of the business, such as:
Food Safety + Quality
Customer Experience
Marketing + Sales
Training + Development
We offer:
Sundays off
Competitive wages
Discounted Meals
Fun team environment & events
Cross training
Flexible schedules
Education assistance
College sponsorships for eligible employees that qualify
Leadership development opportunities