Chick-fil-A: Chesterfield Towne Center- Shift Leader

North Chesterfield, VA

Availability Expectations: 25+ Hours (Including evening, holidays & Saturday to meet business needs) 

The Shift Leader is responsible for  leading execution of operational strategies in alignment with the restaurant vision. The shift leader partners with the Senior leadership to develop talent, identifies opportunities and implements systems that foster a culture of caring and operational excellence. 

Core Values

  • Teamwork - treats everyone with honor dignity and respect 

  • Communication -  effectively communicates ideas with others

  • Quick and versatile - quick learner , willingness to learn and work different areas and identifies opportunity to grow 

  • Service oriented - desire to serve others 

  • Integrity - demonstrates a strong sense of morality, honesty and value

  • Excellence - strives to give their best and driving results every day 

 

Basic Responsibilities 

  • Have a genuine interest in team members’ development and success

  • Exceptional organization skills

  • Champion hospitality, food safety and quality standards

  • Extremely organized

  • Know all positions in area where you are to lead (FOH/BOH)

  • Serves as leader on duty to coach, motivate team members while upholding the culture of operation and service excellence

  • Holds self and others to others to accountable to high performance standards while providing guests memorable experience 

  • Consider the impact of actions on individuals, teams and the organization.

  • Supports and participates in initiatives that give back to the community to promote the Company brand 

  • Ability to effectively communicate effectively with all levels , even under pressure

  • Proven ability to create positive work environment 

  • Ability to listen to feedback and take constructive action 

  • Adheres to all company policies, procedures,practices and appropriately address policy violations 

  • Partners with the Senior leadership to identify ways to improve metrics and drives implementation 

  • Demonstrates high level of quality of work, attendance and appearance

  • Ensure all checklists are completed 

  • Champions final shift/end of day walk through procedure

  • Ensures the next shift is setup for success.

  • Demonstrate ability to:

    • Run breaks

    • Use Setup sheets

    • Efficiently lead shifts

    • Complete inventory transfers

    • Ensure proper cash management (Counting register tills, Change fund, InForm)

    • Enthusiastically answer the phone

    • Complete SAFE Daily Criticals and eRQAs

    • Use the Customer Care Log to address guest complaint issues

    • Complete catering orders, including setups and adding orders to POS

    • Effectively document Procedures & processes 

Advanced Responsibilities 

  • In addition to the above, Shift Leaders own and drive results for a portion of the business, such as:

    • Food Safety + Quality

    • Customer Experience

    • Marketing + Sales

    • Training + Development

 

 

We offer:

  • Sundays off

  • Competitive wages

  • Discounted Meals

  • Fun team environment & events

  • Cross training

  • Flexible schedules

  • Education assistance 

  • College sponsorships for eligible employees that qualify 

  • Leadership development opportunities